Coloration
642 Kundenbewertungen
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Persistance de la coloration
Bonjour, Si je suis très satisfait de la couleur, je suis très insatisfait de la faible persistance. La couleur disparaît en 10 jours ce qui entre le coût additionné des frais de livraison (très élevés en comparaison du prix produit) est totalement prohibitif. Je suis donc un fine déçu. Bien dommage S. Gallard
Antwort unserer Experten
Stéphane G. - Merci d'avoir partagé votre expérience avec nous. Nous sommes vraiment désolés d'apprendre que vous soyez déçu par votre coloration. Nous souhaitons trouver une solution et vous aider à conserver une belle couleur dans le temps. Nous vous avons contacté par email afin de vous aider. À très vite !
Tragic results
My color went BLACK not brown . SOLID not blended . After one week showing red/ amber tones ?? . Seeking professional color correction now .. very disturbing results.
Antwort unserer Experten
Lochlan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Shit Color
The color doesn’t last long. It takes time as well. I don’t like it
Antwort unserer Experten
Hi Ishfaq! We are sorry to hear that your color doesn't last long. Please check your emails, we just got back to you to help you further.
My color doesn't last
My color washes out in a week. I am not happy due to the short color duration.
Antwort unserer Experten
Thomas - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Satisfaction Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
Custom colour
After adjusting colour, to a lighter shade, it was still too dark , almost like black, I must say good coverage but I have to be honest, it did look artificial.
Antwort unserer Experten
Hi David! We are sorry to hear that your color was still too dark. Please check your emails, we just got back to you to help you further.
Didn't change the colour
Specially said twice to change my colour but still recieved the old one.
Antwort unserer Experten
Burhan - We are truly sorry to hear that our color did not meet your expectations. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly, your colorist will reach out to you to make this right!
Not fully convinced.
Coloring works quickly, easily and reliably. Especially the ash tone is well chosen. This is exactly what makes the difference to conventional mixtures that you get in the supermarket. I liked the extra toiletries. They have thought of everything to get started right away. From gloves to a really useful comb plus shampoo and a nice conditioner. I'm not sure if the color was actually custom made based on the photos I had sent in. The color mix was a bit too dark for my liking. You could tell right away that I had dyed my hair – which was definitely not what I had planned. However, after a few days and after having washed my hair several times, it got better. Now don't get me wrong. I'm just saying that the tint has gotten lighter. The result itself did not wear off quickly. After two weeks, however, my gray hair became clearly visible again and a touch-up was necessary. Since I am wearing a stubble beard, I color it at least twice a week. If I don’t it will look white immediately. And: Yes coloring it works without looking wrong. Just make sure to wash the product off after like 5 to 8 minutes. If you leave it on for too long, it will look like you painted your face indeed! So what I'm looking for is a coloring option that I can mix individually in smaller amounts at shorter intervals. I want to color my hair every two weeks and my beard as needed. However, this does not work with the Coloursmith product. I'm forced to mix all the ingredients at once and discard the remaining product. Using it to recolor my beard is not recommended. A real shame. Plus: I'm willing to pay for a great result, but it just seems to get too expensive.
Antwort unserer Experten
Eric - Thank you for reaching out and for sharing your experience with us. We are sorry to hear that your color formulation came out darker than you were expecting. Your Color Satisfaction is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We also understand that our color seems expensive, but keep in mind that each shade is customised according to the customer's hair, needs and goals and, with the Plan, you can enjoy the 20% off, hair care products included! Keep an eye on your inbox for more details and, please, let us know if there is anything else we can do to help!
Not good
It’s really cause eczema’s and skin problem.
Antwort unserer Experten
Hi A! We are sorry to hear about your skin issues. Please check your emails, we just got back to you to help you further.
I looked fake!
I looked incredibly fake. I did not like the color at all and had to go have the color removed at a salon.
Antwort unserer Experten
Christopher - We’re so sorry to hear that you were disappointed by the results of your color application. Our Colorsmith Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
We don't have it right yet
We don't have it just right yet. It is to dark and it turns red after a week. Just before I colored his hair last week he looked into the mirror and said "I'm a red head". Not good. I talked to the colorist and she said next time they would use a 10 volume instead of a 15 volume. She was sending me something to counter act the red.
Antwort unserer Experten
Linda - We’re sorry to hear that your hair color did not turn out as expected. Your order is fully backed by our Color Satisfaction Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!