Coloration
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Didn't Color All Gray Hair
I like the product, but the color didn't take to sides of my head.Would like al the gray covered.
Antwort unserer Experten
Alan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Colorsmith 100% Color Satisfaction Guarantee seriously. Please be on the lookout for an email from our Partners in Color to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Crazy that you do not include any option for comments or improvements. Big FU
You need a section for us to send you possible improvements and comments. You are not perfect - IF YOU WANT ADVICE ASK FOR IT. 1) Make two sets of Gloves AND make Pre-color-Prep coloring" and "Applicaton" 2) Goatees, mustaches, sideburns and some sections turn great much faster than the majority of hair on your head. Especially when wearing shorter hair. ***Include a set #3 called "touch ups" With a small one oz bottled gloves You packaging and slogan should be something like " easy as One Two Three. #1 PREP #2 APPLICATION, #3 EASY TOUCH UP. FINAL AND MOST IMPORTANT IMPROVEMENT - design a better box. It was TERRIBLE. UGLY and CHEAP. Hire a designer that knows packaging. That was your number one problem. It arrived in a cheap box, difficult to open. No thought or branding whatsoever. Your client has a bit more money, is certainly stylish and trusts his brand. Not your box. It looks like a dollar store find. Make your image something I crave. I threw that terrible, awkward glossy box away as quickly as I could into the dumpster. I don't have cheap crap on my quartz counters. You wanna be the best... don't look like K-Mart
Antwort unserer Experten
Don - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Colorsmith Partners in Color to resolve your concern. Please let us know if there is anything else we can do to help!